Question: How Can Post Occupancy Evaluation help you or DGS do a better job?
My customers' programs primarily occupy leased facilities. Through the use of the proposed Quick Response Studies and the development of a database containing the survey and interview results, the Post Occupancy Evaluation (POE) program will enable DGS to measure the quality of the design and construction in leased facilities and performance of the project team. Specific data addressing key project components such as design, construction materials, building systems, and lease negotiation can be collected, analyzed and stored for future project reference. Feedback from end-users, consultants and facilities managers will enable DGS to improve on the service delivery process.
Design data collected will answer questions about whether the space allocated met the program needs, whether circulation was adequate, whether adjacencies were successfully met and also provide feedback on the overall design and construction process. This data can be used for developing the customer's program design guidelines for space allocations, adjacencies, circulation, materials, millwork, modular systems furniture, voice/data/telecom and special requirements.
The collection of building-specific information including construction materials, siting, HVAC, electrical, and other building systems data will provide valuable information in the development of program guidelines for site selection. This data can also be used to develop special requirements for the Exhibit B specifications.
Special lease language, leasing issues and their resolution can be documented to provide an additional leasing resource. Lease Management can provide valuable feedback on warrantee, replacement product and maintenance issues. This information can be used for modifying the Exhibit B specifications and lease provisions as needed.
Overall, POE provides the means for DGS to monitor service quality and project team performance and identifies strengths and weaknesses in the current service delivery process. By using the POE process, DGS can continue to move toward achieving the goals of the Excellence in Public Buildings Initiative.
Nick Cimino, Winning Entry
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