Question:   How Can Post Occupancy Evaluation help you or DGS do a better job?

I am a scribe for the RESD Project Management Charter Team. Being in this position, I have been able to objectively observe the underlying issue that is really at the heart of this team's charter. Effectively Managing the Customer.

In order to do this we have to learn many things about the customer before we can develop a scope schedule and budget. First of all we have to determine the customer's level of understanding about the project management process. Whether we are tasked to build a complex such as the East End, move a customer into a new leased space, or do space alterations on an existing office, we need to know and understand our customer's level of expectations, the customer's needs, and the customer's acquaintance with our department's process of doing business.

I believe the post occupancy evaluation will be an excellent tool toward this goal. POE could be used as a tool in training our project managers and team leaders/members to forecast the issues (smooth and rough) and build a strategy based on that information. It will give new project managers and team leader/members an advantage at the starting gate of a project. It will give even the more experienced staff new ways of approaching their work. Way to go POE Charter Team!

Nick Cimino, Winning Entry
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