The goal of this program is to improve DGS buildings, DGS and State building delivery processes, the responsiveness of DGS to customers and perception of DGS service by customers. It will incorporate a flexible, efficient evaluation process into the daily activities of the DGS. It will support all stages of the building delivery system such as the Five-Year Plan, facilities plans, Capital Outlay Budget Change Proposals, Budget Packages, design, construction and operations.
Major focuses of the program will be to better understand the impact of early design delivery decisions on long term efficiency and effectiveness of buildings and to better understand the impact of building delivery processes and decisions on customer response both initially and over the life cycle of the building. It will be broadly inclusive both within and outside DGS, partnering with customers as appropriate. It will start quickly and modestly and will include ongoing development and refinement.